Refund Policy

At Executive Design, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we're here to help. Please read our refund policy carefully.

 

Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The item must have been purchased directly from Executive Design.

• The refund request is made within 14 days of the purchase date for digital products, and within 30 days of the purchase date for physical products or services.

• The item is unused and in the same condition that you received it.

• The item is in its original packaging, with all tags and labels attached (if applicable).

Non-Refundable Items

Certain items are non-refundable. These include:

• Digital products that have been downloaded or accessed.

• Custom-designed items, unless there is a defect in the product.

• Sale or clearance items.

Refund Process

If your return is approved, we will initiate a refund to your original method of payment. The refund process typically takes 5-10 business days to complete, depending on your payment provider.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at support@executivedesigns.org or call us at 305-980-2956 to initiate the refund process.

2. Provide your order number and a brief description of the issue or reason for the refund request.

3. If the item needs to be returned, we will provide you with instructions on how to return it.

Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

• If the return is due to an error on our part (such as receiving an incorrect or defective item), we will cover the return shipping costs.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, as it may take some time before your refund is officially posted.

• If you’ve done all of this and you still have not received your refund, please contact us at support@executivedesigns.org or call us at 305-980-2956.

Exchanges

If you received a defective or damaged item and would like an exchange, please contact us, and we will assist you with the process.

Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: support@executivedesigns.org

• Phone: 305-980-2956